visit our showroom
We're located in the heart of Manhattan, stop by and say hello!
141 West 36th Street NYC, NY. 10018 - 212-629-8888.
1. All Returns must be notified to our Sales Department within 15 Days of the delivery of your order.
2. A Return Authorization Number is required prior to returning any merchandise. Please Call us for an RA# (we may request picture confirmation to assess final action).
3. MERCHANDISE MUST HAVE THE ORIGINAL TAGS AND LABELS ATTACHED, MUST NOT HAVE BEEN WORN, ALTERED OR WASHED, AND MUST BE IN A NEW AND UNUSED CONDITION.
4. All Returns/Exchanges are at Customers Expense unless approved by our sales Dept. at which point a label will be emailed to you for printing. All defective items will be considered on a case-by-case basis, we inspect every item returned to ensure claimabilty.
5. After the Receipt of Goods in our warehouse, we will issue a merchandise credit to be used on a future purchase unless a refund is approved.
6. Please allow 1-2 weeks from the date of receipt for your account to be credited and a billing cycle for the credit to appear on your credit card statement if a refund is granted.
7. Sale items can only be exchanged at your shipping expense. If the same item is not available for exchange, then they can be exchanged for store credit. Final/Clearance sales are non-refundable and non-exchangeable unless approved by management, and no store credit will be issued.
We ship via UPS for most packages unless prior requests are agreed upon. Note that there are restrictions on some overseas locations, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping costs based on the weight and carton dimensions of your order and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page but are not guaranteed by us.
To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.